AN IMPORTANT NOTE! (EFFECTIVE JUNE 1, 2020)
We wish to inform our customers of a change in our Shipping Policy and method due to universal Covid-19 virus pandemic.
The orders placed will be shipped via INDIAN INTERNATIONAL EXPRESS MAIL POST SERVICE ONLY and shipping via Air Parcel remains suspended for the time being till the global situation improves and aviation service and flights start normally operate in India (without the impact of Coronavirus).
Please note that our website doesn't provide Express Mail option at Checkout (except for swatches) therefore,
The following payment methods we can offer our customers:
1) An additional invoice will be sent to those customers who have already made an order/payment on the website choosing other shipping method/s in place of Express Mail Post Service.
2) In order to save time, new clients should Contact us before placing an order for the fabric/s and after that we will send a final invoice to them i.e. they will have to make the payment only one time for "Express Mail Post Service".
For USA Customers Only!
A few fabrics are available in Chicago office and only swatches of those can be sent to you (IN USA). Please understand that only swatches (any fabric in meters/yards will not be shipped) can be shipped from Chicago to those people who are in USA (if those fabrics are available).
Just name the fabrics of which swatches you want to touch and feel, after that, we will tell you that whether those fabric swatches are available in Chicago presently or not. We will also try to tell you the suitable alternative/substitute, if any pattern/design is not in our Chicago stock . (After that you can place an order via our website).
Please ask us the availability first before placing an order! NO REFUNDS WILL BE ISSUED!
ZS Fabrics
Thanks for understanding.
We wish to inform our customers of a change in our Shipping Policy and method due to universal Covid-19 virus pandemic.
The orders placed will be shipped via INDIAN INTERNATIONAL EXPRESS MAIL POST SERVICE ONLY and shipping via Air Parcel remains suspended for the time being till the global situation improves and aviation service and flights start normally operate in India (without the impact of Coronavirus).
Please note that our website doesn't provide Express Mail option at Checkout (except for swatches) therefore,
The following payment methods we can offer our customers:
1) An additional invoice will be sent to those customers who have already made an order/payment on the website choosing other shipping method/s in place of Express Mail Post Service.
2) In order to save time, new clients should Contact us before placing an order for the fabric/s and after that we will send a final invoice to them i.e. they will have to make the payment only one time for "Express Mail Post Service".
For USA Customers Only!
A few fabrics are available in Chicago office and only swatches of those can be sent to you (IN USA). Please understand that only swatches (any fabric in meters/yards will not be shipped) can be shipped from Chicago to those people who are in USA (if those fabrics are available).
Just name the fabrics of which swatches you want to touch and feel, after that, we will tell you that whether those fabric swatches are available in Chicago presently or not. We will also try to tell you the suitable alternative/substitute, if any pattern/design is not in our Chicago stock . (After that you can place an order via our website).
Please ask us the availability first before placing an order! NO REFUNDS WILL BE ISSUED!
ZS Fabrics
Thanks for understanding.
INTERNATIONAL EXPRESS SHIPPING METHODS WORLDWIDE
# |
PRODUCT |
QUANTITY OF FABRIC |
SHIPPING PRICE |
1 |
(FABRICS or FABRICS + SWATCHES) (Items may be subject to additional shipping charges!) |
The Int'l Express shipping charges calculated during the Checkout are ESTIMATED CHARGES ONLY and will be adjusted as necessary when your package is ready to be shipped! |
Indian International Express Mail Post Rates The estimated cost of delivery based on the destination (from India to other country) and weight of the parcel. |
2 |
FABRIC SWATCHES (3.5" x 3.5") (Items may be subject to additional shipping charges!) |
(Limit Only 20 swatches!) |
$20-$35 per order * for the heavyweight fabric swatches, please ask for a quote. |
3 |
(Contact Us for a quote at: info.zsfabrics@gmail.com |
$ |
NOTE! You will need to sign for your package!!!
The Registered mail requires a signature upon delivery. The purpose of this is to provide legal proof that the letter/parcel has reached the person to whom it was sent in the event of questions of theft or fraud at a later time.
If you are not home when the mail man comes to deliver the package, you will need to go pick it up at the local post office or catch the mail man the next day so you can sign for it.
The Registered mail requires a signature upon delivery. The purpose of this is to provide legal proof that the letter/parcel has reached the person to whom it was sent in the event of questions of theft or fraud at a later time.
If you are not home when the mail man comes to deliver the package, you will need to go pick it up at the local post office or catch the mail man the next day so you can sign for it.
HOW THE FABRICS ARE BEING PACKED
Our parcel is ideally packed and enclosed in a reasonably strong case wrapper, or cover fastened in a manner calculated to preserve the contents from loss or damage in the post, to prevent any tampering therewith, and to protect other postal articles from being damaged in any way thereby.
The ordered fabrics by any of our clients are packed in a strong wrapper with an outer covering of cloth or a strong semi plastic pack. We send the fabric/s ordered by our clients via bolts which are double-folded continuous pieces of fabric that are rolled onto themselves, without any wooden log, cardboard or any other solid base to pack around it in between because it is very impractical to send international shipments with so much weight inside the package. Moreover, practically speaking, sometimes a heavyweight package can get damaged fast and easily while in transit from one country to another, therefore, we try our best to pack the ordered fabric/s in the best optimum way. In this way we also try save the environment in every way possible including by using less cardboard for packing the ordered fabric/s.
The fabric/s are packed very neatly to our best effort (*please note that it cannot be done via a machine, so it is done manually) but still, if any wrinkles may get on the fabric/s after receiving them then kindly bear and also try to understand that the shipment is being sent from one country to another (along with thousands of other exported things).
The fabric/s sent by us are always without any holes or defects or any marks (99.5%) but kindly note that some bolts from which we send the ordered fabric/s to our clients may contain sampling holes for quality control tests or fabric markings and the usable yardage is considered at least 90% (this is especially applicable to natural fiber fabrics where more sampling/checking is required due to the nature of the fiber being used), therefore, if by chance any of our client gets the ordered fabric with any holes or any mark (on a very small piece of the ordered fabric) then please bear with it (it may happen in 1 out of 100 shipments which we send).
SHIPPING & DELIVERY
International Air Parcel Rates
Our parcel is ideally packed and enclosed in a reasonably strong case wrapper, or cover fastened in a manner calculated to preserve the contents from loss or damage in the post, to prevent any tampering therewith, and to protect other postal articles from being damaged in any way thereby.
The ordered fabrics by any of our clients are packed in a strong wrapper with an outer covering of cloth or a strong semi plastic pack. We send the fabric/s ordered by our clients via bolts which are double-folded continuous pieces of fabric that are rolled onto themselves, without any wooden log, cardboard or any other solid base to pack around it in between because it is very impractical to send international shipments with so much weight inside the package. Moreover, practically speaking, sometimes a heavyweight package can get damaged fast and easily while in transit from one country to another, therefore, we try our best to pack the ordered fabric/s in the best optimum way. In this way we also try save the environment in every way possible including by using less cardboard for packing the ordered fabric/s.
The fabric/s are packed very neatly to our best effort (*please note that it cannot be done via a machine, so it is done manually) but still, if any wrinkles may get on the fabric/s after receiving them then kindly bear and also try to understand that the shipment is being sent from one country to another (along with thousands of other exported things).
The fabric/s sent by us are always without any holes or defects or any marks (99.5%) but kindly note that some bolts from which we send the ordered fabric/s to our clients may contain sampling holes for quality control tests or fabric markings and the usable yardage is considered at least 90% (this is especially applicable to natural fiber fabrics where more sampling/checking is required due to the nature of the fiber being used), therefore, if by chance any of our client gets the ordered fabric with any holes or any mark (on a very small piece of the ordered fabric) then please bear with it (it may happen in 1 out of 100 shipments which we send).
SHIPPING & DELIVERY
International Air Parcel Rates
- We ship across almost all countries worldwide. Products may be shipped either earlier or later depending on availability of product and other factors. In case of delay, you will be informed well in advance through email. All orders are typically processed and shipped every weekday, excluding holidays. Orders placed on Friday after 4 pm Eastern Standard Time will be processed and shipped Monday. Please allow up to 3-5 days for your order to be shipped from our warehouses and to receive a tracking number. Once we ship your package, we will get on-line package tracking information via which you’ll be able to know its current status at that time.
- All "ready to ship" items will be shipped via Indian Registered Post (all fabrics) or USA Standard Post (only fabric samples/swatches) The shipment automatically gets insured when we register it. We always ship to the address you provide on this form. PLEASE LET US KNOW IF YOU NEED YOUR ITEM SHIPPED TO A DIFFERENT ADDRESS.
- The shipping charges calculated during the Checkout are ESTIMATED CHARGES ONLY and will be adjusted as necessary when your package is ready to be shipped!
- You the buyer are responsible for any and all CUSTOMS charges as per the rules of their country. Due to the nature of these packages being shipped internationally, we have no control over CUSTOMS processing times or additional charges. Please check with your local customs office for additional fees. Again, you are responsible for all additional fees.
- By placing an order with ZS Fabrics, the customer acknowledges and accepts responsibility for the tracking of the package to be delivered to the destination given to ZS Fabrics upon checkout.
- PLEASE NOTE! You will need to sign for your package!!!
The Registered mail requires a signature upon delivery. The purpose of this is to provide legal proof that the letter/parcel has reached the person to whom it was sent in the event of questions of theft or fraud at a later time.
If you are not home when the mail man comes to deliver the package, you will need to go pick it up at the local post office or catch the mail man the next day so you can sign for it. - The carrier is not required to verify that the person accepting the package at the home or business is truly the "authorized agent." By being inside the home or business it is assumed they are associated with the person the item is for. However, if an agent comes to the Post Office™ to pick up an item, then identification (including a photo ID) would be required.
Attention all USA Customers!!
What is Redelivery?
Redelivery is how the Postal Service gets a mail piece/package item to you when it cannot be delivered the first time.
If you receive a PS Form 3849 - We ReDeliver for You!, this means that a letter carrier or PO Box™ clerk attempted to deliver an item or items to you where:
Redelivery is how the Postal Service gets a mail piece/package item to you when it cannot be delivered the first time.
If you receive a PS Form 3849 - We ReDeliver for You!, this means that a letter carrier or PO Box™ clerk attempted to deliver an item or items to you where:
- A signature is required or postage and/or fees are required; and/or
- The item(s) will not fit in the mail receptacle; and/or
- The item(s) cannot be left in a secure place.
- NOTE: That in the event of a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by ZS Fabrics for re-delivery shall be claimed from you.
If a package/s got shipped back to us "unclaimed" (the customer was required to sign and didn't make himself available to get the signed item or didn't pick up the item from post office on time), we will withhold our shipping cost and 20% restocking fee from the refund.
- Please note that international orders typically take 12 to 21 days to be delivered. If tracking indicates that your registered package is still in the India, or is currently in transit, please be patient! Your package may be delayed by customs, or may simply be missing a scan.
- From time to time, USA Postal Service (USPS) and Canada Post are unable to read bar code scans for inbound registered mails for some countries: (India, China, Hong Kong, Singapore, Turkey, Russia).
- If you have waited the full 15 business days and still have not received your order, please contact us HERE with your order number and we will do our best to help you! Please note, we are unable to assist you further with your order until after the 15th business day. Please email us immediately if you have any changes to make to your order.
When will my order ship and what are my shipping charges?
Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices - two choices:
1) Fabrics or (Fabrics + Swatches)
2) Swatches Only and their prices. We will ship your order shortly after we receive payment from you.
The shipping charge calculated during the Checkout is ESTIMATED CHARGE ONLY and will be adjusted as necessary when your package is ready to be shipped!
ZS Fabrics prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes any taxes, duties, levies or tariffs that may be imposed.
Why did my order come in multiple boxes or from multiple carriers?
We may ship your order to you in multiple boxes due to:
The order size — large orders often are split into multiple packages/boxes for more efficient delivery.
The item's size — some items required special handling and packaging and thus a separate package/box.
Refused Shipments:
Refused shipments are subject to a 20% restocking fee and customer will be responsible for all freight costs.
Returns/Cancellations:
Our merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise. We will do our best to identify descriptions of colors ordered over the internet. However, we can not guarantee a match and can not accept returns or can not issue refunds of miss-matched colors. If color identification is critical, we suggest you mail your swatch of the shade you wish to order.
Below, we have some FAQ's regarding defective items or items that were sent by us mistakenly:
1. The best thing to do is to contact us and inform us of the issue.
2. If we do not have the item, we will unfortunately be left to refund your order.
3. You may provide a photo showing the item is substantially defective or different than what you intended, kindly ship us back a defective item to request a full/partial refund.
4. If the item doesn't differ too much from what you expected, we exercise our discretion rightly when making decision on partial refunds.
My item was delivered more than 30 days ago, will you still cover it?
Our Return Policy is set up to protect our company and customers, which is why a time window of 30 days from delivery has been set.
2-Hour Cancellation Policy on orders without Retainer.
Due to the very quick nature of our business and different time zones, we process orders as soon as they are arrived. A total refund is available only if there has been no delivery and you cancel the sale within 2 hours of the date of purchase. If you do not cancel the sale within 2 hours, but cancel prior to delivery (generally 2-3 days after purchase made), only 60% of the purchase price will be refunded. Refunds will be made for the purchase price of the product plus tax.
For urgent & kind attention of valued customers of ZS Fabrics.
Effective April 1, 2020, Stripe.com has changed its rules for canceling orders and is no longer returning fees charged by them against the original transaction. Perforce, ZS Fabrics has also amended the rules for refund on account of cancellation of order(s) already placed and would be levying cancellation fee @ 3-4% of the value of each order.
In some cases, it may be possible for us to offer full or partial store credit for a future purchase. Amount of store credit depends on how much work has already been done on the cancelled order. Please Contact Us for further assistance or have any questions related to the Cancellation/Refund Policy.
Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices - two choices:
1) Fabrics or (Fabrics + Swatches)
2) Swatches Only and their prices. We will ship your order shortly after we receive payment from you.
The shipping charge calculated during the Checkout is ESTIMATED CHARGE ONLY and will be adjusted as necessary when your package is ready to be shipped!
ZS Fabrics prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes any taxes, duties, levies or tariffs that may be imposed.
Why did my order come in multiple boxes or from multiple carriers?
We may ship your order to you in multiple boxes due to:
The order size — large orders often are split into multiple packages/boxes for more efficient delivery.
The item's size — some items required special handling and packaging and thus a separate package/box.
Refused Shipments:
Refused shipments are subject to a 20% restocking fee and customer will be responsible for all freight costs.
Returns/Cancellations:
Our merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise. We will do our best to identify descriptions of colors ordered over the internet. However, we can not guarantee a match and can not accept returns or can not issue refunds of miss-matched colors. If color identification is critical, we suggest you mail your swatch of the shade you wish to order.
Below, we have some FAQ's regarding defective items or items that were sent by us mistakenly:
1. The best thing to do is to contact us and inform us of the issue.
2. If we do not have the item, we will unfortunately be left to refund your order.
3. You may provide a photo showing the item is substantially defective or different than what you intended, kindly ship us back a defective item to request a full/partial refund.
4. If the item doesn't differ too much from what you expected, we exercise our discretion rightly when making decision on partial refunds.
My item was delivered more than 30 days ago, will you still cover it?
Our Return Policy is set up to protect our company and customers, which is why a time window of 30 days from delivery has been set.
2-Hour Cancellation Policy on orders without Retainer.
Due to the very quick nature of our business and different time zones, we process orders as soon as they are arrived. A total refund is available only if there has been no delivery and you cancel the sale within 2 hours of the date of purchase. If you do not cancel the sale within 2 hours, but cancel prior to delivery (generally 2-3 days after purchase made), only 60% of the purchase price will be refunded. Refunds will be made for the purchase price of the product plus tax.
For urgent & kind attention of valued customers of ZS Fabrics.
Effective April 1, 2020, Stripe.com has changed its rules for canceling orders and is no longer returning fees charged by them against the original transaction. Perforce, ZS Fabrics has also amended the rules for refund on account of cancellation of order(s) already placed and would be levying cancellation fee @ 3-4% of the value of each order.
In some cases, it may be possible for us to offer full or partial store credit for a future purchase. Amount of store credit depends on how much work has already been done on the cancelled order. Please Contact Us for further assistance or have any questions related to the Cancellation/Refund Policy.
Disclaimer to Forwarding Company (Freight Forwarder)
To protect our relationships with manufacturers and due to forwarding companies are not responsible for delays in shipping, we don't ship to forwarding companies. Instead, we are sending our packages by ourselves via Registered Post, Express Mail Post or via FedEx without hassle.
To protect our relationships with manufacturers and due to forwarding companies are not responsible for delays in shipping, we don't ship to forwarding companies. Instead, we are sending our packages by ourselves via Registered Post, Express Mail Post or via FedEx without hassle.
What Holidays is the Post Office closed in 2020?
2020 Indian Postal Holidays/Post Office Closed
2020 Indian Postal Holidays/Post Office Closed
