Cancellation/Return/Exchange Policy

IMPORTANT NOTICE (EFFECTIVE APRIL 15, 2021)

In case lock down is enforced in India, especially in Delhi, due to Covid-19 or because of any other uncontrollable factor, after placement of order and or before shipment of the consignment there may be delay beyond control of ZS FABRICS in fulfilling the order on time. In such an event, ZS Fabrics shall not be liable to cancel the order and refund the amount paid for such order nor any compensation/any sort of claim on this score, shall be entertained.
ZSF, however, assures that as soon as lock down is lifted, the ordered fabric/s would be shipped without any further delay.
 
Cancellation of Purchase Order

Due to the very quick nature of our business and different time zones, we process orders as soon as they are arrived. However, below mentioned are the conditions of any order cancellation or refunds.
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1. Cancellations or refunds are only done when the buyer has placed any order after contacting ZS Fabrics and also after he/she has made the complete payment. If any person places an order himself via our website then no refunds will be issued. The order placed in this case can be modified subject to suitability (to ZS Fabrics) and any other solid reason which that person describes or tells. No cancellation or refunds, in any case, will be done after a lapse of one week (if the buyer or the person who has placed an order does not communicate with ZS Fabrics. Buyer may cancel any undelivered portion of any order by written notice to seller in case of any discrepancies caused by seller that buyer cannot impact.

2. Cancellation charges will be determined by the seller as follows:

(a) If any person has placed an order after consulting/contacting ZS Fabrics and he/she wants to cancel that particular order then cancellation charges will be 20% of the amount paid in the purchase order. Kindly note that this can be done only BEFORE the consignment is shipped.

(b) Time limit for order cancellation is one week (7 days). 
2.2 Cancellation Charges will be 45% of Purchase Order payment if products have been packed and ready to be shipped, or services have been started.

(c) No cancellation or refunds after one week (if the buyer or the person who has placed an order does not communicate with ZS Fabrics). The time for order cancellation expires after 7 days.

(d) In some cases, it may be possible for ZS Fabrics to offer full or partial store credit for a future purchase.  Amount of store credit depends on how much work has already been done on the cancelled order. Please Contact Us for further assistance or have any questions related to the Cancellation/Refund Policy.
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Non-refundable retainers “Liquidated Damages Clause (the LDC)”

I paid my 50% initial payment a few weeks ago, but I don't want the fabric anymore. Can I get a refund?
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The non-refundable retainer​ ensures we are compensated for our time should a cancellation occur, for buying fabrics from our manufacturers and for the loss of opportunity for other work we've committed our time to your project. Therefore, the ZS Fabrics has the right to keep the deposits as liquidated damages to compensate the ZS Fabrics for expenses and losses which result from cancellation of Order by You” . LDC (Liquidated Damages Clause) is exactly that - NON-REFUNDABLE!
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The fabric/s or swatches once sold and after the deal is completed will not be returned or exchanged.

We only accept returns in the case of defective merchandise. We do our best to identify descriptions of colors ordered over the internet. However, we cannot guarantee a 100% match and can not accept returns and do not issue refunds of  miss-matched colors (it never happens). If color identification is critical, we suggest sending us a swatch of the fabric and shade which a client wants. 

Below, we have some FAQ's regarding defective items or items that were sent by us mistakenly:

1. The best thing to do is to contact us and inform us of the issue.
2. You may provide a photo showing the item is substantially defective or different than what you intended
3.  Any issue of such sort should be reported as soon as the package is received by the consignee. If any such issue is reported after 3-5 days then no action from us will be taken.

DISCLAIMER
ZS Fabrics cannot advise on sewing matters. Any information provided to you is general in nature and does not take into account various factors by which any individual customer may be affected. Always test a small sample of your fabric purchase before purchasing a large quantity. The use of information contained in our website is at your sole risk. You are responsible for ensuring its accuracy by independent verification. The pictures visible don’t show and depict the exact threading, patterns and net size.

My item was delivered more than 30 days ago, will you still cover it?
Our Return Policy is set up to protect our company and customers, which is why a time window of 30 days from delivery has been set.​

​​International Exchanges
We are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact us.   

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