Cancellation/Return/Exchange Policy
Due to the very quick nature of our business and different time zones, we process orders as soon as they are arrived. Therefore, while we understand that orders might be cancelled sometimes, we are unable to do it free of charge.
Cancellation of Purchase Order
All cancellations will be subject to payment to Seller of reasonable and proper cancellation fees. Buyer may cancel any undelivered portion of any order by written notice to Seller in case of any discrepancies caused by Seller that Buyer cannot impact. Cancellation charges will be determined by the Seller as follows:
Non-refundable retainers “Liquidated Damages Clause (the LDC)”
I paid my 50% initial payment a few weeks ago, but I don't want the fabric anymore. Can I get a refund?
The non-refundable retainer ensures we are compensated for our time should a cancellation occur, for buying fabrics from our manufacturers and for the loss of opportunity for other work we've committed our time to your project. Therefore, the ZS Fabrics has the right to keep the deposits as liquidated damages to compensate the ZS Fabrics for expenses and losses which result from cancellation of Order by You” . LDC (Liquidated Damages Clause) is exactly that - NON-REFUNDABLE!
Our merchandise may not be returned or exchanged.
We only accept returns in the case of defective merchandise. We will do our best to identify descriptions of colors ordered over the internet. However, we can not guarantee a match and can not accept returns can not issue refunds of miss-matched colors. If color identification is critical, we suggest you mail your swatch of the shade you wish to order.
Below, we have some FAQ's regarding defective items or items that were sent by us mistakenly:
1. The best thing to do is to contact us and inform us of the issue.
2. If we do not have the item, we will unfortunately be left to refund your order.
3. You may provide a photo showing the item is substantially defective or different than what you intended, and request a full/partial refund.
4. If the item doesn't differ too much from what you expected, a partial refund may be issued.
My item was delivered more than 30 days ago, will you still cover it?
Our Return Policy is set up to protect our company and customers, which is why a time window of 30 days from delivery has been set.
International Exchanges
We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact us.
Additional Support
How do I contact you?
Please click here for our company contact information.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Cancellation of Purchase Order
All cancellations will be subject to payment to Seller of reasonable and proper cancellation fees. Buyer may cancel any undelivered portion of any order by written notice to Seller in case of any discrepancies caused by Seller that Buyer cannot impact. Cancellation charges will be determined by the Seller as follows:
- Cancellation Charges will be 4% of Purchase Order assessed against the Buyer if any initial expenses were incurred by Seller i.e. If you cancel your order BEFORE it has been shipped, you will be assessed a 4% Cancellation Fee of the total amount of the order before credit is issued!
- Cancellation Charges will be 60% of Purchase Order assessed to the Buyer if products have been purchased by Seller, or services have been started.
- Cancellation Charges will be 100% of Purchase Order assessed to the Buyer if products are complete and ready to ship at the time the Cancellation is received.
- The Seller may charge an additional cancellation fee if the cancellation of Purchase order has required additional special services and products.
Non-refundable retainers “Liquidated Damages Clause (the LDC)”
I paid my 50% initial payment a few weeks ago, but I don't want the fabric anymore. Can I get a refund?
The non-refundable retainer ensures we are compensated for our time should a cancellation occur, for buying fabrics from our manufacturers and for the loss of opportunity for other work we've committed our time to your project. Therefore, the ZS Fabrics has the right to keep the deposits as liquidated damages to compensate the ZS Fabrics for expenses and losses which result from cancellation of Order by You” . LDC (Liquidated Damages Clause) is exactly that - NON-REFUNDABLE!
Our merchandise may not be returned or exchanged.
We only accept returns in the case of defective merchandise. We will do our best to identify descriptions of colors ordered over the internet. However, we can not guarantee a match and can not accept returns can not issue refunds of miss-matched colors. If color identification is critical, we suggest you mail your swatch of the shade you wish to order.
Below, we have some FAQ's regarding defective items or items that were sent by us mistakenly:
1. The best thing to do is to contact us and inform us of the issue.
2. If we do not have the item, we will unfortunately be left to refund your order.
3. You may provide a photo showing the item is substantially defective or different than what you intended, and request a full/partial refund.
4. If the item doesn't differ too much from what you expected, a partial refund may be issued.
My item was delivered more than 30 days ago, will you still cover it?
Our Return Policy is set up to protect our company and customers, which is why a time window of 30 days from delivery has been set.
International Exchanges
We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact us.
Additional Support
How do I contact you?
Please click here for our company contact information.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
AN IMPORTANT NOTE! (EFFECTIVE JULY 25, 2020)
We wish to inform our customers of a change in our Shipping Policy and method due to Covid-19 virus pandemic.
We wish to inform our customers of a change in our Shipping Policy and method due to Covid-19 virus pandemic.
Attention!!
If you cancel your order before it is shipped, you will be charged a cancellation fee of 4% of the total order amount. Therefore, please check the availability of fabrics and the exact shipping cost before placing your order if you would like to ensure that your order is processed and fulfilled smoothly.
If you cancel your order before it is shipped, you will be charged a cancellation fee of 4% of the total order amount. Therefore, please check the availability of fabrics and the exact shipping cost before placing your order if you would like to ensure that your order is processed and fulfilled smoothly.
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Disclaimer - The contents of this website do not have any relation or association with any individual person, company, living or dead and they are explanatory in nature.
* ZS Fabrics presumes that before placing the order, customer has read and understood contents regarding quality, specifications etc. of the fabrics as mentioned in our website and policies.
* ZS Fabrics presumes that before placing the order, customer has read and understood contents regarding quality, specifications etc. of the fabrics as mentioned in our website and policies.
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Please review our Privacy Policy here.
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In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for our Company (ZS Fabrics).
Please review our Privacy Policy here.
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©COPYRIGHT 2015. ALL RIGHTS RESERVED.
**SOME PHOTOS COURTESY OF MARIUS PRUNDU PHOTOGRAPHY AND
CLAUDIU VOICHIN PHOTOGRAPHY
**SOME PHOTOS COURTESY OF MARIUS PRUNDU PHOTOGRAPHY AND
CLAUDIU VOICHIN PHOTOGRAPHY
DEAR CUSTOMERS!
If you would like to ensure that your order is processed and fulfilled smoothly, please check with us first before ordering fabrics for availability!
If you would like to ensure that your order is processed and fulfilled smoothly, please check with us first before ordering fabrics for availability!