Cancellation/Return/Exchange Policy
2-Hour Cancellation Policy on orders without Retainer.
Due to the very quick nature of our business and different time zones, we process orders as soon as they are arrived. A total refund is available only if there has been no delivery and you cancel the sale within 2 hours of the date of purchase. Refunds will be made for the purchase price of the product plus tax.

​Cancellation of Purchase Order
All cancellations will be subject to payment to Seller of reasonable and proper cancellation fees. Buyer may cancel any undelivered portion of any order by written notice to Seller in case of any discrepancies caused by Seller that Buyer cannot impact. Cancellation charges will be determined by the Seller as follows:
  1. Cancellation Charges will be 4% of Purchase Order assessed against the Buyer if any initial expenses were incurred by Seller.
  2. Cancellation Charges will be 60% of Purchase Order assessed to the Buyer if products have been purchased by Seller, or service has been started.
  3. Cancellation Charges will be 100% of Purchase Order assessed to the Buyer if products are complete and ready to ship at the time the Cancellation is received.
  4. The Seller may charge an additional cancellation fee if the cancellation of Purchase order has required additional special services and products.
In some cases, it may be possible for us to offer full or partial store credit for a future purchase.  Amount of store credit depends on how much work has already been done on the cancelled order. Please Contact Us for further assistance or have any questions related to the Cancellation/Refund Policy.
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Non-refundable retainers “Liquidated Damages Clause (the LDC)”

I paid my 50% initial payment a few weeks ago, but I don't want the fabric anymore. Can I get a refund?
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The non-refundable retainer​ ensures we are compensated for our time should a cancellation occur, for buying fabrics from our manufacturers and for the loss of opportunity for other work we've committed our time to your project.

Therefore, the ZS Fabrics has the right to keep the deposits as liquidated damages to compensate the ZS Fabrics for expenses and losses which result from cancellation of Order by You” . LDC (Liquidated Damages Clause) is exactly that - NON-REFUNDABLE!
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Our merchandise may not be returned or exchanged.
We only accept returns in the case of defective merchandise. We will do our best to identify descriptions of colors ordered over the internet. However, we can not guarantee a match and can not accept returns can not issue refunds of  miss-matched colors. If color identification is critical, we suggest you mail your swatch of the shade you wish to order.

Below, we have some FAQ's regarding defective items or items that were sent by us mistakenly:

1. The best thing to do is to contact us and inform us of the issue.
2. If we do not have the item, we will unfortunately be left to refund your order.
​3. You may provide a photo showing the item is substantially defective or different than what you intended, and request a full/partial refund.  
4.  If the item doesn't differ too much from what you expected, a partial refund may be issued.

My item was delivered more than 30 days ago, will you still cover it?
Our Return Policy is set up to protect our company and customers, which is why a time window of 30 days from delivery has been set.​

​​International Exchanges
We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact us.   

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